Application Services Director
Information Technology
Full-time (40 hours, 52 weeks)


 Reporting to the Chief Information Officer (CIO), the Application Services Director is responsible for leading an Application Services team that is accountable to the CIO for the administration, integration, development and support of our key enterprise applications.
These application services include but are not limited to:

  • CAMS our Student Information/Student Administration System,
  • Great Plains for Finance, Payroll and Human Resources, 
  • Ektron 8.7 for Web Content Management, 
  • Internal and external web sites and portals,
  • Other applications as required. 

In addition, the Application Services Director has responsibility for all data and database functions including data integrity, database implementation, maintenance, and support. The Director’s responsibilities extend to the various reporting systems that are used by the key enterprise applications such as Crystal Reports, Report Builder and MS Report Services. This position is also responsible for the data security, data integrity and data availability of the enterprise databases.

  • Manage an Application Services staff responsible for delivering academic and administrative software solutions that support the academic and administrative operations of the university. 
  • Lead, mentor, coach and develop Application Services team to include individual and team performance objectives, direction and goals, provide coaching and counseling of staff to accomplish goals. Coordinate training activities for staff.
  • Delegate tasks and service requests to team members. Collaborate with stakeholders to understand needs and to meet goals.
  • Support business process redesign efforts and the automation of manual processes in functional offices to eliminate work-arounds and shadow systems.
  • Manage security and access controls to the applications and data while providing access to those who need it.
  • Manage and support all application databases used by key ERP or other enterprise applications. Maintain software and database inventory and the currency of the inventories. 
  • Work with departments to identify needs, requirements, solutions, integration opportunities and functional gaps and provide recommendations for improvements; ensure data integrations between key applications is realized.
  • Lead IT project teams using an agreed upon PM methodology. Prepare and maintain project plans and other project documents for projects that are being implemented. 
  • Develops project estimates, plans, budgets and tracking documents for review.
  • Research and evaluate software for use by the institution.
  • Develop and implement a university-wide data warehouse solution that supports key processes and decision-making needs. This strategy will address Business Intelligence and Reporting requirements and solutions. 
  • Maintain the University’s reporting environments and library.
  • Provide strategies and solutions to the University’s mobile, workflow, forms, and web application requirements.
  • Enable ADA compliance for University web sites that are supported by the CMS.
  • Work closely with Technical Services and Client Services teams to recommend, design and deliver the best solutions for the University with a focus on reliability and scalability in a 7x24x365 environment.
  • Monitor and report on system status, project status, problem resolutions, department budget, and tasks associated with the IT Strategic Plan.
  • Contribute to the development of system policies, standards and procedures.
  • Supervise the creation of appropriate documentation of all systems, processes and work flows.
  • Related duties as assigned.


  •  The ability and willingness to support the Mission of the University; and to work collaboratively and collegially.
  • Bachelor's Degree in Computer Science, Information Technology or closely related field or an equivalent combination of education and experience.
  • 5 - 10 years of experience with supporting administrative and academic systems in an academic environment.
  • Previous IT Management and supervisory experience of an IT programming team.
  • Prior IT budget creation and budget monitoring experience.
  • 5 -10 years of Project Management experience.
  • 5- 10 years of ERP Implementation, support and maintenance experience. 
  • Working knowledge of SQL Database and SQL programming. 
  • Experience with Microsoft SQL Server environments.
  • Experience with Data and Reporting Services delivery solutions.
  • Understanding and utilization of the Software Development Lifecycle. 
  • Proven ability to facilitate, collaborate, communicate and maintain high-quality service levels for all stakeholders.
  • Excellent oral and written communication
  • Proven ability to work effectively with a diverse student, faculty and staff population.


  • Prior Higher Education experience. 
  • Prior experience evaluating ERP solutions and making recommendations to senior leadership regarding possible options.
  • Prior Customer Relationship Management (CRM) implementation experience. 
  • Prior Business Intelligence (BI) implementation experience. 
  • Prior Data warehouse development and implementation experience. 
  • Prior Web Services development and implementation experience.


 Interested individuals are invited to apply. And, while we appreciate every applicant’s interest, only those under consideration will be contacted. Applicants are asked to submit a cover letter stating pay expectations, resume or CV and the names of 3 professional references to or Office of Human Resources, Rivier University, 420 South Main Street, Nashua NH 03060. No agencies please. EOE.